FREQUENTLY ASKED QUESTIONS

Can we buy these products direct from Jeffrey Court?

No, all of the products featured on this website were designed exclusively for The Home Depot®. They are available for purchase from a Home Depot location near you, or homedepot.com.

What is the difference between Jeffrey Court at The Home Depot® and Jeffrey Court Designer and Showroom Collections?

Each division has its own distinctive set of products designed for each of their respective business units. One is specifically designed for purchase through The Home Depot®, the other is available through a network of tile showrooms, distributors and trade professionals. Great care is taken to make them a separate set of offerings.

How does your square footage calculator work?

It calculates the number of pieces you need based on your determined square footage. Pieces needed are calculated by dividing needed square footage by coverage per piece and adding 10% for waste and reserve stock for future repairs/replacements; The total is then rounded up to the nearest whole number. The equation is: [(Needed SF/Coverage per piece) x 1.1]. The final count generated is given in pieces needed. If product is sold by pack or case, you will need to determine how many packs/cases you need to purchase to get you to the needed piece count for your installation.

I’ve chosen my product, do you have any purchasing tips?

Once you have determined how much product you need (which should include 10% extra for waste and future repairs), all of your product should be purchased at once from the same location to ensure you get material that is all from the same lot and point of time in manufacturing. Carefully inspect packaging and description of product on packaging to make sure it is the same color and size. There are instances where colors or sizes can look similar (e.g. white and off white) but they are not the same exact product. If your local Home Depot store does not have adequate inventory, see homedepot.com or an associate about special ordering your needed quantities. This will ensure you get all of you product from the same lot.

What is shade variation and how does it affect my installation?

Simply put, shade variation is the degree to which colors shift either in shade, hue, or tone based on the medium and manufacturing process. Generally speaking, machine-made materials and machine glazed products such as ceramics or painted back glass have a smaller shade variation. However, there can still be a slight variation from lot to lot. Natural products such as natural stone can have a wide range of variation depending on the stone. No two stones are exactly the same, even if they are from the same family or quarry, therefore stone is considered to have a larger shade variation.  

All products should be laid out and inspected in a well lit area and blended prior to installation. Blending should utilize the mixing of products from multiple cartons. This will ensure a proper uniform look based on the product type chosen and your acceptable tolerance for shade variation.

Do you have general maintenance and care tips?

Yes we do, they are listed below based on the type of material. We highly recommend you seek the expertise of a Home Depot Associate, or Sealer manufacturer representative when choosing a sealer and/or cleaning solution that works best for your installation.

• Glass Tile / Glass only Mosaics:
  Glass Tiles can be cleaned with any non-abrasive cleaning formula recommended for glass as per cleaner manufacturer’s instructions.
• Natural Stone / Natural Stone Only Mosaics:
  Sealing natural stone is highly recommended. Use a high quality sealer prior to grouting to facilitate easier grout cleaning. Sealing after grouting is also recommended. Follow sealer manufacturer’s recommendations for reapplication as part of an ongoing maintenance routine.
• Metal Tile / Metal Only Mosaics:
  All copper will patina due to oxidation (darkens or turns green). Do not use acids, alkalines, strippers, or solvent based sealers on copper as it may remove the antiquing. The aforementioned chemicals may cause stainless steel to pit or rust. Care should be taken not to scratch or dent metal.
  

What are your general installation guidelines?

Below is rough outline of procedures and practices used to install tile. We do recommend you assess your skill before attempting to install products yourself and/or assessing the skill of any hired help before proceeding to installation. Installation of products constitutes acceptance of materials and the acknowledgment that materials are acceptable for use in your area.

Recommended Tools and Materials Needed

1. High Quality White Thinset: Grey thinsets and Mastics are not recommended for our products. Polymer Modified White thinsets generally work best on most applications, but there are instances where a non-modified white thinset may be best.
2. Rubber Grout Float
3. Applicable Sealer
4. Grout
5. V-Notched Trowel
6. Wet Saw with Diamond Blade
7. Utility Knife
8. Tape Measure
9. Sponge
10. Bucket
11. Tile Spacers

Installation

1. Measure coverage area.  Purchase at least 10% extra material to account for mis-cuts, breakage and material to replace tiles in the future.
2. Plan tile placement prior to installing. Mix tiles from multiple boxes for a uniform look.  Mosaic sheets should be cut from the back using a utility knife between tiles. Use a wet saw with a diamond blade to cut tiles.
3. Apply thin-set using notched side of a V-notched trowel. Use flat side of trowel to smooth out all ridges to even 1/8” (3mm) coverage.
4. Apply mosaic sheet, mesh-side down, firmly to freshly applied thin-set. Use a rubber grout float to press tile into the adhesive to ensure complete contact.
5. Natural stone should be sealed prior to grouting using a penetrating sealer.  Follow manufacturer instructions.
6. After 24 hours, mix and apply non-sanded tile grout.  Follow manufacturer instructions.
7. Clean all excess grout immediately with a damp sponge. After 12 hours, polish off any haze with a dry cloth.